FAQ's

Q. I have a trade account, how do I log in to the website?

A. If you are an existing trade customer please request a trade login.

Q. I've ordered some goods, when will I receive my invoice?

A. The invoice will be posted and should be received a couple of days after your goods have been dispatched.

Q. How do I return my items?

A. If you no longer require an item, have a problem with your order or need to complete a warranty claim form, please visit our help centre. Our customer service team will review and process your request as soon as possible.

Q. What are the carriage charges?

A. Carriage charges are based upon the value of the order, full details can be found in our delivery information.

Q. I received my order but items are missing, what do I need to do?

A. If your goods haven’t arrived within 2-3 days since you placed your order, please contact us and have the advice note number on hand, we will be able to advise you on the status of any missing items.

Q. Can we call in at Head Office and collect goods?

A. Our head office site is a wholesale and distribution facility, please be aware that this site is a large warehouse and there is no showroom or shop facility.

Q. I can't find the item I need on your website, can you help anyway?

A. Yes, if you could send us a photo of the part you require complete with dimensions etc. we will do our best to source it for you. You can e-mail us at sales@midlandchandlers.co.uk.

Q. What information do you need to source a spare part for an appliance?

A. We stock thousands of appliance spare parts, if you can not see the part you require or are unsure if it's the correct component for your appliance, we may be able to help, provide us with the model number and serial number of the appliance and we can check for you. Model numbers and serial numbers can be found on the appliance data badge, Belling, Stoves and Newworld model numbers begin with either “05” or “4444”. Spinflo numbers begin “OH”, “OP” or “SCK”.

Q. Where are your stores and what are your opening hours?

A. Store locations and opening hours can be found on our stores page.

Q. Does Midland Chandlers have a WEEE policy?

A. Yes, Midland Chandlers have certain responsibilities under the waste electrical and electronic equipment (WEEE) regulations.

Need more help? Contact us.