FAQ's

Q. I have a trade account, how do I login to the website?

A. If you are an existing trade customer please request a trade login.

Q. I've ordered some goods, when will I receive my invoice?

A. The invoice follows on in the post a couple of days after your goods have been despatched. 

Q. How do I return my items?

A. If you no longer require an item, have a problem with your order or need to complete a warranty claim form, please visit our returns centre page. Our customer service team will review and process your request as soon as possible.

Q. What are the carriage charges?

A. Carriage charges are based upon the value of the order, full details can be found here.

Q. I received my order but items are missing, what do I need to do?

A. If your goods haven’t arrived within 2-3 days since you placed your order, please call our office and have the advice note number on hand, we will be able to advise you on the status of any missing items.

Q. Can we call in at Century Park and collect goods?

A. Our Century Park site is a wholesale and distribution facility. Please be aware that this site is basically a large warehouse and there is no showroom or shop facility. It is possible to place an order by phone, email or fax and collect it from Century Park by prior arrangement - please call us on 02476 390111 first to place your order as we need time to process and pick your order.

Q. I can't find the item I need on your website, can you help anyway?

A. Yes, if you could send us a photo of the part you require complete with dimensions etc. we will do our best to source it for you. You can e-mail us at sales@midlandchandlers.co.uk.

Q. What information do you need to source a spare part for an appliance?

A. We stock thousands of appliance spare parts, if you can not see the part you require or are unsure its the correct component for your appliance, we may be able to help, just provide us with the model number and serial number of the appliance and we can check for you. Model numbers and serial numbers can be found on the appliance data badge, Belling, Stoves and Newworld model numbers begin with either “05” or “4444”. Spinflo numbers begin “OH”, “OP” or “SCK”.

Q. Can I place an order online and arrange for it to be collected? 

A. Unfortunately not, If you would like to place an order for collection please contact the relevant store that you would like to collect from first. 

Q. Where are your stores and what are your opening hours?

A. Our store locations and opening hours can be found here.

Q. Does Midland Chandlers have a WEEE policy?

A. Yes, Midland Chandlers have certain responsibilities under the waste electrical and electronic equipment (WEEE) regulations. To view our WEEE policy click here.

Need more help? Contact us.